Refund Policy

Our commitment to your satisfaction and peace of mind

Refund Policy Overview

At Durrah System, we stand behind our service with a comprehensive refund policy designed to protect your investment and ensure your complete satisfaction.

30
Days Money Back

Full refund within 30 days

100%
Refund Guarantee

Complete satisfaction or your money back

24/7
Support

Round-the-clock assistance

Refund Conditions

Eligible for Refund

  • Service not meeting advertised specifications
  • Technical issues preventing system usage
  • Duplicate payments made in error
  • Service cancellation within 30 days
  • Billing errors on our part
  • Failure to deliver promised features

Not Eligible for Refund

  • Change of mind after 30 days
  • Failure to use provided training materials
  • Violation of terms of service
  • Data loss due to user negligence
  • Custom development work completed
  • Third-party integration costs

Refund Process

1. Submit Refund Request

Contact our support team via email or phone with your account details and reason for refund request.

2. Review and Verification

Our team will review your request within 24-48 hours and verify your eligibility for refund.

3. Refund Processing

If approved, your refund will be processed within 5-10 business days to your original payment method.

4. Confirmation

You'll receive email confirmation once the refund has been processed and completed.

Refund Timeline

24-48h
Request Review
Initial review period
5-10 days
Processing Time
Refund processing
30 days
Eligibility Period
Maximum refund window
90 days
Dispute Window
Chargeback protection

Partial Refunds

Pro-rated Refunds

For annual subscriptions cancelled after 30 days, we offer pro-rated refunds based on unused service time.

  • Monthly plans: Full refund within 30 days
  • Annual plans: Pro-rated after 30 days
  • Free trial: No charges, no refund needed

Refund Calculation

Our refund calculation is transparent and fair:

  • Full refund: First 30 days
  • Pro-rated: (Remaining days / Total days) × Amount
  • Processing fee: EGP 25 (if applicable)
  • Minimum refund: EGP 50

Need Help with a Refund?

Our support team is here to help you with any refund requests or questions.

Email Support

info@durrahsystem.tech

Phone Support

+20 106 277 4800

Important Terms

Refund Policy Terms
  • Refunds processed to original payment method
  • Processing fees may apply in some cases
  • Refund requests must include valid reason
  • Account must be in good standing
Dispute Resolution
  • All disputes resolved through support team
  • Escalation process available
  • Mediation services if needed
  • Legal recourse as last resort

Last Updated: January 1, 2025

Effective Date: January 1, 2025

Policy Version: 1.0